Direct Telecom Services Ltd prides itself in its ongoing commitment to its customers. In the event of any equipment fault our state-of-the-art, fully equipped maintenance facility and dedicated team of qualified engineers ensure prompt repair whilst providing peace of mind that your equipment is in professional hands. We have the technical expertise and experience to service a wide product range, providing a comprehensive maintenance programme.

As part of our customer commitment, we can arrange temporary replacement units during your service or repair to ensure your system remains fully operational causing minimal disruption.

Our customer focus, expertise and highly efficient facilities uniquely positions us as the practical option for all your maintenance requirements.

• Annual Plans

  We understand that all our customers are different and have individual requirements and therefore, tailor our annual maintenance plans to meet the specific needs of your company.

  Each maintenance plan has a structured service agreement level based on the quantity of equipment and ultimately the level of support you require. Our flexible approach is extended to the fixed monthly fee, for which we aim to provide the most cost effective solution to meet your needs. Once the plan has been agreed it will provide you with the clearly detailed provisions of the support you will receive allowing you to be happy and confident in the ongoing efficient service you will receive from us.

• One Off Repairs

  We have two dedicated service centres situated in St. Neots, Cambridgeshire and Great Yarmouth, Norfolk. Both state-of-the-art centres are fully equipped and the team of professionally trained engineers possess a vast amount of experience and knowledge for the repair and maintenance of a wide range of products.

  Our commitment to service is strengthened by our compliance with the ISO9001:2000 accreditation, through which we have efficient procedures in place to ensure that your equipment is repaired and returned to you promptly.

  Our expertise and industry knowledge has enabled us to build and maintain valuable partnerships with all the leading equipment suppliers. We have service level agreements in place with each, providing us with additional resources if required and a regular supply of equipment spare parts to offer the best service and advice to our customers.

• On Site Servicing

  We pride ourselves on our customer relationships and our ability to effectively respond to their needs. We understand that various constraints may prevent our customers from being able to deliver equipment to our service centres for repair yet we also recognise the importance of getting the repair done as quickly as possible. For this reason we offer on-site servicing, offering our customers fully qualified engineers in the convenience of their own premises. On-site service visits are easy to arrange, simply contact us to make an appointment.

• Stay Operational

  We understand the potential impact of equipment failure, especially during busy periods and our customer’s vital need to replace it promptly and efficiently. As a result of this we provide our customers with replacement units which will ensure your system remains fully operational whilst faulty units are being serviced or repaired.

• Technical Support

  Our technical support engineers are dedicated to responding to your queries and requirements as quickly as possible. Each engineer has experience spanning a number of years within the communications industry and as a result they are able to support a wide range of products and system enhancements. We provide ongoing vital support to users who rely on their systems being online 24-7 for business continuity.

  We pride ourselves on the confidence our customers have in us. We are renowned for responding promptly and efficiently to all queries and our customers know that their equipment is being supported by professionals.